Q: What experience do you have with Dogs or Puppies?
A: We have had Dog & Puppies for over twenty years. Ranging from small Toy Dogs like the Maltese to the large PyreneanMountain Dogs. We have trained and socialised Puppies and young Dogs for a leading UK Assistance Dog Charity for over 9 years with great success. We do not charge the charity for boarding etc and never will. We think ALL Dog & Puppy Charities, from Assistance Dogs, to Rescue Centres and those offering Medical help all do a FANTASTIC job that is often very hard work. Our own work with the Assistance Dog Charity is ongoing into the foreseeable future.
Q: You seem to offer a superb first class service which is what I am looking for, however what do your clients think about you and your range of services?
A: We do offer a first class service which is second to none and we believe we are best available home boarders in the U.K. We know our long experience with training and socialising UK ASSISTANCE DOGSand our success record with them gives us a very strong advantage over similar home boarders. This along with our general knowledge of dealing with Dogs and Puppies of all ages and breeds for over twenty years makes us the number one choice. Please click on the following link to see what some of our Clients think most of whom use our services again and again. Client References
Q: Do I need to book in advance?
A: Normally Yes. Due to our long experience and expertise we are generally busy. However, it’s always worth a call to check.
Q: Does My Dog / Puppy need to be vaccinated?
A: Yes. All Dogs & Puppies must be fully vaccinated including Kennel Cough before they stay.
Q: Can I visit before deciding to use you?
A. Yes. In fact we always insist on meeting the Dog / Puppy before making any commitment. More importantly you can check us out too!
Q: I would like to visit with my Dog or Puppy to meet you for assessment prior to booking but my Dog or Puppy has not yet been vaccinated against Kennel Cough. Can I still visit you?
A: Yes you can. Although we require ALL Dogs and Puppies who stay with us for Holiday Cover, Day Care or Half Day Care to be vaccinated against Kennel Cough. Being a Licensed Boarder we are required to make sure all Dogs or Puppies staying are fully vaccinated. We can advise you on when you should consider having your Dog or Puppy vaccinated for Kennel Cough prior to them staying with us.
Q: Is every home boarder licensed & insured?
A No, you should check this before booking and insist on seeing the license & insurance details. Always insist on visiting the boarder’s home prior to booking. If a home boarder or Home Boarding Service will not let you see where your Dog or Puppy is going to stay there may be a reason why they do not want you to see where you’re Dog or Puppy is going to be! A good tip is to ring the local Council to ask if the person/premises are really licensed. It’s very easy to download fake licences from the internet and this is something we have heard about. Licensed home boarders must have insurance and meet numerous safety requirements and stipulations as part of their licensing conditions. They will also be visited at least twice a year by the licensing authority to make sure standards are maintained. A good home boarding service will ALWAYS insist on meeting you and you Dog or Puppy.
Q: I am please to have found you. Will you agree to have my Dog or Puppy every time I need you?
A: Although we would love to have the same Dogs or Puppies regularly this is simply not always possible due to demand. Many of our clients do book their Dog to stay with us several times a year and are able to book well in advance. We always suggest that our clients find an alternative licensed home boarder who may be able to help when we are fully booked.
Q: Do you ever refuse to have a dog staying in your home?
A: Although this happens very rarely we do advise some clients that we cannot accept their Dogs for boarding. This is would be because the Dog is on the Dangerous Dogs Register or is aggressive towards other Dogs and Puppies or has severe behavioural problems. We always have to think about the well being and safety of ALL the Dogs and Puppies in our care and would never knowingly put any Dog or Puppy staying with us at risk of injury. We can though offer clients with aggressive Dogs / behavioural problems advice and training on rectifying the problem.
Q: I want to book your services but cannot visit with my dog or puppy before they stay, can I book over the phone or online?
A: Sorry no. We always insist on meeting clients and their Dogs or Puppies before agreeing to anything. This allows us to assess your dog or puppy. More importantly it allows you to check us out too!
Q: I want to visit you with my Dog or Puppy for assessment when convenient; can I pay a deposit for you to hold my dates in the meantime until we meet?
A: Sorry no. Due to our popularity we run on a STRICTLY first come basis this seems the fairest way. Until we meet and you have paid a deposit no dates can be held.
Q: I want to book my dog or puppy with you for various training. Will my Dog or Puppy be completely trained when I get them back?
A: Training levels obtained rely on many things such as the amount of time the Dog or Puppy is with us, age, breed, owners approach etc so nothing can be completely guaranteed. However, the pass rate for UK Assistance Dogs is around 1 in 4 due to the very high standards required. To date ALL of our full term Dogs and Puppies have passed. This along with the many references we receive from very satisfied clients should tell you something!
Q: My Dog / Puppy needs regular medication can you administer this?
A: Yes we can administer medication as required.
Q: Can you help with behavioural problems?
A: In most cases yes. We are happy to offer advice and behaviour sessions.
Q: Will my Dog / Puppy be kept in a kennel?
A: Certainly not! We do not have any kennels. Your Dog /Puppy will stay with us in our home and be treated as though they were our own valued pet.
Q: Do I have to pay a deposit or in advance?
A: We require a 20% deposit to hold holiday dates. With Full payment no later than 7 days prior to commencement to confirm your dates.
Q: My Dog or Puppy has a set routine, like having a Gravy Bone as a treat at certain times of day. Can you maintain this?
A: Yes of course. We offer a first class personal service for all our clients and try to stick to the Dog or Puppies normal routine. We can accommodate most reasonable requests!
Q: My Dog or Puppy will be due their routine fleas and worming treatments whilst we are away. Can you do this and what would it cost?
A: Yes we can administer any treatments or prescribed drugs to your Dog or Puppy whilst you are away. Providing you supply the required medication there is no further charge for this.
Q: It would be more convenient for us if you could collect and return our Dog or Puppy can you do this?
A: Yes we can, we often collect and deliver clients pets. Although we would have to have met you and your Dog or Puppy previously for assessment, and you have had the opportunity to check us out too! We are insured to transport your Dog or Puppy along with all small domestic pets, Birds, Fish etc. We also collect and deliver pets for Bucks County Council. This service must be pre booked and a handling fee is payable along with a mileage charge and any waiting time involved. Mileage is for round trips and is calculated via Microsoft Auto route. Collection and Delivery, transportation of Dogs and Puppies, Small Mammal, Birds, Fish etc is available nationwide.
Q: Will my Dog or Puppy be groomed when staying with you?
A: Yes. Dogs and Puppies are brushed at least once daily. We can also offer a lovely pampering warm bath* for you Dog or Puppy for a small fee. *Applies to Dogs or Puppies staying for boarding and not day/half day care.
Q: I have a query or question not covered here such as availability, regular day care, walking etc?
